Client Experience and Growth with Ryan Suydam & Tim Asimos

Episode Summary:

In this episode of Built With Purpose, host Chris Fay sits down with Ryan Suydam, co-founder of Client Savvy and now CX Architect at ClearlyRated, and Tim Asimos, Head of Growth at Client Savvy, to unpack how listening, empathy, and purposeful leadership can transform client relationships and fuel organizational growth. From Ryan’s journey starting in architecture to building one of the leading client experience platforms in professional services, to Tim’s perspective on evolving an industry still catching up on CX adoption, the conversation dives into the strategies, stories, and mindsets shaping the future of client-centric firms.

The discussion highlights the recent acquisition of Client Savvy by ClearlyRated, how intentional feedback loops can turn “you sucked” into long-term growth, and why empathy and steadfastness matter as much as strategy in building resilient companies. If you’re a leader in AEC or professional services, or simply want to better understand how purpose and process create thriving businesses, this episode is a masterclass.

Key Takeaways:

• Listening is the foundation of client experience, and of trust.

• Client feedback must be gathered throughout the project lifecycle, not just at the end.

• CX programs transform culture when tied to measurement, accountability, and follow-up.

• Technology enhances relationships when it empowers empathy and responsiveness.

• The AEC industry is behind in CX adoption, offering huge opportunity for early movers.

• Proactive feedback can reveal hidden issues and unlock growth opportunities.

• Leaders must create rhythms of listening, coaching, and communication to embed CX.

• Partnership with ClearlyRated expands reach, resources, and innovation potential.

• Empathy and steadfastness are leadership traits that anchor purpose.

• Building with purpose means aligning vision, people, and process to create lasting impact.